1. Data controller
Cacao Tatuy, a cacao project from Hacienda El Milagro, located in Sur del Lago, Mérida State, Venezuela. Tax identification number (RIF): .
Contact email: info@cacaotatuy.com · Website: cacaotatuy.com
2. Personal data we collect
We only collect the data strictly necessary to process your request:
- Contact form data: name, email address, phone (optional) and message.
- Basic browsing data: minimal technical information required for the website to work (e.g., language preference and your cookie choice, stored in your browser).
We do not collect data from minors or special categories of data (health, origin, political or religious affiliation, etc.).
3. Purposes and legal basis
We process your data for the following purposes:
- To respond to your enquiries, quotations or information requests about our cacao (legal basis: your consent and the performance of pre-contractual steps).
- To keep a basic record of the people we work with.
- To comply with applicable legal and tax obligations.
4. Consent
When sending the form you must tick the consent checkbox of this policy. Ticking it is a condition to process your message. You may withdraw your consent at any time by writing to info@cacaotatuy.com.
5. Storage and retention
Your data is kept only for as long as necessary for the purposes described above and afterwards for the periods required by the applicable law of Venezuela and of the country where international contacts reside.
6. Recipients and third-party services
To operate the website we use external providers that may have limited access to your data:
- Web3Forms: service that delivers contact form messages to our inbox. See web3forms.com/privacy.
- Supabase: database and image storage for the gallery. See supabase.com/privacy.
- YouTube and Instagram: social networks linked from our site. Data you share there is governed by their own policies.
We do not sell, rent or share your personal data with third parties for commercial purposes.
7. Data security
We apply reasonable technical and organisational measures to protect your data (HTTPS encrypted connections, restricted admin access and trusted providers). No system is infallible, so absolute security cannot be guaranteed.
8. Your rights
You may exercise, to the extent permitted by applicable law, the following rights:
- Access: know what data we process and how.
- Rectification: correct inaccurate data.
- Erasure (right to be forgotten): request deletion of your data when no longer needed.
- Objection and restriction: object to processing or request its restriction.
- Portability: receive your data in a structured format where applicable.
To exercise any right, write to info@cacaotatuy.com stating the right you wish to exercise. We will respond within a reasonable period (maximum 30 days).
9. Minors
This site is not directed at children under 13 and we do not intentionally collect data from minors. If we detect a minor has sent us data, we will delete it immediately.
10. Links to social networks and external sites
Our site links to Instagram and YouTube profiles and other external sites. We are not responsible for the content or privacy practices of those sites. We recommend you review their policies.
11. Changes to this policy
We may update this policy periodically. The current version will always be the one published on this page, with its update date.
12. Contact
For any question about this policy or the processing of your data, write to info@cacaotatuy.com.